When marketers try to understand consumer behaviour, demographics are often the first place they start. Demographics refer to measurable characteristics such as age, gender, income, education, occupation and family life stage. Schiffman et al. (2012) suggest that demographics are useful because they are easy to track and provide a basic framework for understanding who a consumer is. However, on their own, they rarely explain why people behave the way they do.

This is where generational cohorts become more valuable. The theory of generational cohorts argues that people born within the same time period are shaped by similar social, cultural and technological events, which then influence their attitudes, values and consumption habits later in life (Mannheim, 1952). Unlike simple age categories, generational cohorts focus on shared experiences rather than just birth year.

Gen Z is a clear example of this in action. As a member of Gen Z, I’ve grown up alongside smartphones, social media and constant digital connectivity. This has shaped how I discover brands, interact with marketing and make purchasing decisions. Traditional advertising often feels easy to ignore, whereas influencer content, short-form videos and personalised recommendations feel far more engaging. This aligns with research suggesting that Gen Z values authenticity, convenience and digital-first experiences (Mintel, 2025).

However, it is important to recognise that not everyone within a generation behaves in the same way. Life stage, income, personal values and individual circumstances still play a major role in decision-making. Two consumers of the same age may behave very differently depending on their situation. This highlights that demographics and generational cohorts are most effective when used together, rather than in isolation.

Overall, demographics provide a useful starting point, while generational cohorts add depth and context. When combined with behavioural insight, they help marketers move beyond assumptions and develop a more realistic understanding of consumer behaviour.

References

Mannheim, K. (1952) Essays on the Sociology of Knowledge. London: Routledge & Kegan Paul.

Mintel (2025) UK Generation Z Consumer Trends. London: Mintel Group Ltd.

Schiffman, L.G., Kanuk, L.L. and Wisenblit, J. (2012) Consumer Behaviour. 10th edn. Harlow: Pearson Education.